Effective Date: August 13, 2026

At MATT Interior, we are committed to providing quality interior design, furniture, décor, and related services. We want every customer to be satisfied with their purchase and project. This Refund and Returns Policy explains when returns, replacements, cancellations, and refunds may be applicable.

1. Interior Design & Service Projects

For interior design, renovation, consultation, 3D visualization, project management, and other customized services, refunds depend on the stage of the project.

• Consultation or service fees that have already been provided are generally non-refundable.
• Once design work, measurements, planning, material selection, 3D visualization, or production has started, cancellation may not qualify for a full refund.
• If a project is cancelled after work has started, any completed work and expenses incurred may be deducted from the refundable amount.
• Customized designs, drawings, and project-related work cannot be returned like physical products.

2. Furniture & Customized Products

For furniture, fixtures, décor items, and other physical products:

• Products must be returned in unused and original condition.
• The product should be returned with its original packaging, accessories, and applicable documents.
• Customized or made-to-order furniture may not be eligible for return or refund unless the product is defective, damaged, or supplied incorrectly.
• Products that have been installed, modified, assembled, or used may not be eligible for return.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

We may request:

• Order/invoice information
• Photographs or videos of the product
• Photographs of the packaging
• Details describing the issue

After reviewing the issue, we may offer a replacement, repair, or refund where applicable.

4. Return Request

To request a return, please contact us within 7 days of receiving the product.

A return request may not be accepted if:

• The product has been used or damaged after delivery.
• The product has been modified or altered.
• The original packaging or important accessories are missing.
• The return request is made after the applicable return period.
• The product was specially customized or made according to the customer’s requirements, except where the product is defective or incorrect.

5. Refunds

Once a returned product has been received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed through the applicable payment method.

The refund amount may be adjusted for:

• Delivery charges
• Return shipping costs
• Installation or service charges
• Customization or production costs
• Any damage caused after delivery

Refund processing time may vary depending on the payment method and financial institution.

6. Cancellation Policy

Orders or projects may be cancelled before production or service work begins, subject to our approval.

For customized furniture, interior projects, or specially ordered materials, cancellation after production or procurement has started may result in deductions for costs already incurred.

7. Exchanges & Replacements

We may provide a replacement where a product is:

• Defective
• Damaged during delivery
• Different from the product ordered
• Supplied with a significant manufacturing or production issue

Replacement availability depends on product availability and the nature of the issue.

8. Delivery & Return Shipping

Customers may be responsible for return shipping costs unless the return is due to an error on our part or the product was received damaged or defective.

Original delivery charges are generally non-refundable unless otherwise determined by MATT Interior.

For large furniture or interior products, return and transportation arrangements may be handled separately depending on the product and location.

9. Non-Returnable Items

The following may generally not be eligible for return:

• Customized or made-to-order furniture
• Products manufactured according to specific customer measurements
• Used or installed products
• Products damaged after delivery due to customer handling
• Items that have been modified or altered
• Completed design or consultation services
• Products specifically procured or manufactured for a particular project

10. Inspection & Approval

All return and refund requests are subject to inspection and approval by MATT Interior.

Submitting a return request does not automatically guarantee approval. Our team will review the product condition, order information, delivery status, and reason for the request before making a final decision.

11. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

MATT Interior
Address: Mirpur Commerce College, Mirpur 01, Dhaka, Bangladesh – 1216
Phone: 01645-818333
Email: mattinterior.com@gmail.com

Website: mattinteriorbd.com

We are committed to providing professional interior solutions and ensuring a smooth and transparent experience for our customers.